What happens after purchase? What does onboarding look like?

Post-purchase journey:

1) Immediatly: We start setting up your infrastructure.

2) Kickoff within 48h with technical onboarding plan.  

3) Week 1-2: Software configuration and adaptation per your input/QMS. 

4) Week 3-4: Team training on your new system. Finetuning per input during the training. Close collaboration and hands-on support during first usage.

5) Month 2-3: Phased rollout to additional products.

Support: Direct access to founder team for technical escalations, typical response under 24h.