Word Support FAQ

Word Support FAQ

The Aligned Elements Web Client Word Add-In does not display any icons

If the Aligned Elements Web Client Word Add-In does not display any icons, proceed as follows:

1) Open MS Word.

2) Click File => Options => Trust Center => Protected View

3) Make sure that the first to checkboxes ( "Enabled Protected View for files originating from the Internet" and "Enabled Protected View for files located in potentially unsafe locations") are not selected.


Strange Word Add-in display in Windows 10, version 20H2

Word documents and the Word Add-in displays in an awkward manner in Windows 10, version 20H2

How to solve it:

1) Find the Aligned Elements shortcut

2) Display Properties => Compatibility Tab

3) At the bottom of the tab click "Change high DPI settings"

4) At the bottom of the displayed dialog, in the section "High DPI scaling override", if the check box for "Override high DPI scaling" is selected, select "System" (and not e.g. "System (Enhanced)") in the dropdown.

Cannot uninstall a VSTO Customisation

If a VSTO customization cannot be uninstalled with the regular Control Panel - Apps & Features dialog, then access the "old" Programs and Features Dialog by clicking "Programs and Features" under the section "Related Settings" in the Apps & Feature dialog of the Control Panel. In this dialog, the VSTO customization can be uninstalled.

Can I print an old revision of a Test Case?
Yes, you can. Create a new File Object and attach a blank Word Document. Select the Test Case (or any Document Object) you want to insert and use the "Insert Frozen Objects" button in the tool bar to specify which revision of the object you want to insert. When the object has been inserted you can use Word's normal print-out mechanism to print it out.
Can I filter out the requirements/specifications that have not been inserted in my PRD/SRS Word Document?

Yes, you can. Select "Display Inconsistencies" for the objects you want to check and filter on the Inconsistency called "Document Object Not In File".

Suddenly it takes forever to open Word Documents in Aligned Elements. A normal word document opens fast, but an AE word document takes considerably longer to open.

This is a known phenomenon when using the Trend Micro Antivirus software. In the Antivirus "Behavior Monitoring" section, add ProjectView.exe (the Aligned Elements main exe) to the Approved Program List.

When I drop objects in Word, the document is left blank even though the application says that they have been inserted. Why?

This is caused by the application "WinZip email companion V2". You either have to uninstall it or install version 1 of the application.

Whenever I close a Word document, I get question about saving Normal.dot. This is really annoying.

Do the following:

  • Make sure that no Word instances are running
  • Start Regedit, (Start->Run->Regedit )
  • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins
  • If there are any Add-In entries listed then set the LoadBehaviour entry to 0 (instead of 3) for the first Add-In
  • Start Aligned Elements and Word and check if you still have the Normal.dot problem.
  • If you still have the problem, set the LoadBehavior entry back to 3 and try the next Add-In in the list.
When I insert Document Objects in Word I get this Conversion dialog (see below). How do I get rid of it?

In MS Word, open the menu Item Tools -> Options and select the Tab Page called "General".

Deselect the 5th option called "Confirm conversion at Open" and try again.