Our Support Offer

We understand that Aligned Elements customers want the right answers and they want them fast.

In order to provide the best possble support to our clients we have compiled a comprehensive Support Package which is included in the Aligned Elements licenses model at no extra cost.

This offer includes:

- Technical Assitance and Support during CET business hours
- Access to all product service-packs and bug-fixes
- FDA QSR 21 CFR Part 11 Assessment for your validation
- The complete Elements development documentation on request
- Validation Templates for IQ/OQ of Aligned Elements

The Aligned Support Team uses well defined processes and tools to capture and
track all incoming defects and enhancement requests. Our experienced support team has in-depth knowledge of Aligned Elements and stand in close contact with the R&D team to supply the best possible product quality in both short and long term.